PROFILE
Avatar Image
Log Out

HELP & Frequently Asked Questions

Some members may currently be experiencing trouble with their passwords. We are sorry if this has caused any confusion. If you are having trouble logging in, you can quickly and easily reset your password here: reset your password. We hope you are enjoying FMTV.

FMTV Help Center Sections

Help with Credit Cards and Signing Up

I get the message "CREDIT CARD PAYMENT FAILED"

If you are getting this message please take note of the Gateway Response. Following is a more detailed description of what some of these responses mean:

  • Do Not Honour: This typically means that your bank has flagged this transaction as possibly fraudulent. If you are outside of Australia, your bank may be recognizing that the payment is being made to an Australian company. You will need to contact your bank and advise them to allow this transaction.
  • Function Not Permitted To Cardholder: The type of credit card that you are trying to use is not suitable for this type of payment. The subscriptions on FMTV are all ongoing subscriptions, some cards, particularly DEBIT cards will not allow ongoing payments.
  • Unable to connect to switch or Card Issuer Unavailable: Your bank or our system is not responding or down, this is likely to be a temporary issue. Perhaps try again in couple of hours or contact your bank and see if they are aware of any problems.
  • No Credit Account: In most cases VISA and MasterCard cards will work (except gift cards). Contact your bank if you think you received this error incorrectly.
  • Invalid Transaction: Your bank has rejected the transaction because the information that our website is not in a format your bank recognizes or there is information that your bank requires that has not been included in the transaction. Please contact us during our office hours and we can try processing the payment manually.

Help with Video Playback

Have you tried more than one browser? For example, if you can't get it to work in Internet Explorer, have you tried in Firefox, Chrome or Safari? If you have more than one browser (program to access the internet) installed on your computer, please try to access FMTV through a different browser first.

To help discern if the issue involves javascript please click on the following link (it will open in a new window): http://www.fmtv.com/watch/module-11-david-wolfe

  1. If you can see the see a still image of David Wolfe where the video is, then javascript is likely to be working properly
  2. If you are seeing the message that 'javascript seems to be disabled', then you will need to enable javascript.
  3. If you are not seeing a message about javascript being disabled but the space where the video is supposed to be is green then there may be something on your computer blocking javascript from running. See 'Check Browser Settings' below.

I am getting the message that javascript is not enabled

To view FMTV content you will need to ensure your JavaScript is enabled on your computer.

To confirm if javascript is enabled in your browser please visit http://supportdetails.com/. If your require help enabling javascript please contact us. Please let us know which browser you are using (Internet Explorer, FireFox, Chrome, Safari, etc.).

Check Browser Settings

Do you have a security program installed on your computer or device such as AVG or Norton? If so, you may want to check your 3rd party security settings of your program as they could be blocking JavaScript and in turn blocking FMTV from running on your computer.

If you are using Internet Explorer and have changed the default ‘security zone’ to anything higher than ‘Internet Zone’ (which is the default) then some things on FMTV may be being blocked by Internet Explorer. If you think this may be your issue, please visit: http://support.microsoft.com/kb/174360/en to learn more about Internet Explorer’s security settings.

It is also important to ensure your chosen browser is the latest version available. You can update your browser for free by downloading a new version from that browsers homepage.

The playback on videos is constantly stopping and starting

Is this happening for all of the videos that you are trying to watch (not including trailers from youtube) or just on one specific video?

If this is happening for a SPECIFIC video(s), and you have tried on more than one occassion, please contact us and let us know the exact video that you are having trouble with. There may be a problem with the video file that we are unaware of.

If this is happening for every video that you are trying to watch some possible reasons are: 1) The servers that host our videos may be busy, particularly if you are trying to access them at a peak time of day. Does this still happen if you try to watch the same videos at a differnt time of day?. 2) Your internet connection is slow/busy. Some of the video files are quite large. Again, please try at a different time of day and see if that makes a difference. Are you able to easily view the videos on http://www.vimeo.com? If so, please contact us and we will try to discover the cause of the problem.

Other Frequently Asked Questions

Q.
Where can I watch FMTV?
A.
FMTV is available wherever you have access to an internet connection! Simply log in with your user name and password to access to your account.
Q.
How does FMTV compare to NetFlix or Amazon Prime?
A.
FMTV only contains the most impactful Food Matters approved documentaries, expert interviews, recipe videos, yoga & exercise content. The content on FMTV forms part of an interactive online health experience with over 70% unique content not available anywhere else!
Q.
Is there a limit to the number of videos I can watch?
A.
No there is no limit. You can watch as many videos as you like as often as you like.
Q.
Is FMTV available in my country?
A.
Yes, FMTV is available worldwide with over 90% of the content licensed for streaming in every country!
Q.
Can I download films and watch them later?
A.
FMTV is a streaming only service so you’ll need access to the internet at all times. If you do hit play, and it loads the movie completely, you can play it back inside your browser offline as long as that window remains open.
Q.
Can I watch FMTV on my Television?
A.
Yes! Simply connect your laptop, iPad or tablet to your TV via HDMI or similar cable and select the appropriate source on your TV settings. If you have Apple TV you can mirror your screen up to your TV.
Q.
Why is my video so choppy?
A.
There are a number of things that could be causing this issue. Here are some things you can try:
  • Try letting the video buffer before you view it by pausing and allowing the video to download further.
  • Close other browser tabs and windows. This can make a huge difference!
  • Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support.
  • Switch to a different browser to see if that helps.
For more troubleshooting tips please see here: https://vimeo.com/help/faq/watching-videos/playback-issues
Q.
Can I download or print recipes or information from FMTV?
A.
The recipes are available to view online. If you wish to print them, we suggest the following:
  • Selecting the text which you wish to print with your cursor.
  • Right button click the text and choose the ‘Print’ option. Within your printer settings you should be able to tick ‘Selection Only’.
  • Alternatively, if you would like to format the text right button click the text and select ‘copy’. Then open a new Word document or Text editor, right button click and select ‘paste’. You will then be able to print from here.
Q.
Can I share my login with my friends?
A.
Your login is limited to 5 devices. Should you exceed this amount your account automatically goes into suspension and you will need to contact us to clear a device slot.